Platform Terms and Conditions

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Definitions

1. Client — an entity using the Platform within the scope of the Client Account.
2. Client Account — access to the Platform for the Client after completing Registration or conducting Negotiations.
3. Negotiations — the process of negotiation concluded with the establishment of cooperation terms between the Platform Operator and the entity intending to become a Client using the Business or Enterprise Plan.
4. Billing Period — the billing period for the Client Account Agreement. It lasts one calendar month.
5. Platform Operator — REVONG MAREK POTARGOWICZ spółka komandytowa, with its registered office at ul. Rakowska 16/130, 02-237 Warsaw, Poland, entered in the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, XIV Commercial Division of the National Court Register, KRS 0001010291, NIP 5223245103, operating the RevoEngine Platform.
6. Privacy Policy — the privacy and cookie policy containing provisions on the processing of personal data by the Platform Operator.
7. Terms — these RevoEngine Platform Terms and Conditions. This document also constitutes the terms for the provision of electronic services referred to in Article 8(1)(1) of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
8. Cloud Services Terms — the detailed terms of Cloud Services provided to the Client through the Platform.
9. Registration — the process of creating a Client Account, which involves submitting the data required by the Platform, accepting the Terms and Privacy Policy, and activating the Client Account.
10. Plan — a type of access to functionality within the Client Account.
11. Platform — the online RevoEngine technology platform operated by the Platform Operator and available at revong.com.
12. Payment Intermediary — Stripe Inc., 354 Oyster Point Boulevard, South San Francisco, California 94080, USA.
13. Employee — an employee or collaborator of the Client, including a person performing services for the Client under a civil-law contract.
14. Subaccount — a collection of data associated with a specific Subuser, including information provided by the Client and Subuser during their use of the Platform and information about their activity on the Platform. A Subaccount is part of the Client Account.
15. Subuser — a person using the Platform after logging in to a Subaccount, in particular an Employee of the Client or a person invited by the Client to use Cloud Services within the contracted instance assigned to the Client’s Plan, in accordance with the Cloud Services Terms.
16. Client Account Agreement — a distance contract for the provision of account-management services concluded between the Platform Operator and the Client through the Platform when the Client accepts the Terms and registers the Client Account. The agreement is concluded for an indefinite period.
17. Services — services provided or made available by the Platform Operator using the Platform.
18. Verification — the process by which the Platform Operator verifies a Client setting up a Client Account, including the Client’s name and surname or company name, tax identification number (NIP), and activation link sent to the email address provided during Registration.

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1. Preliminary Provisions

1.1. These Terms define the rules for the Client’s use of the Platform. Every Client must read and accept these Terms before using the Platform. 1.2. Within the Platform, the Platform Operator enables the use of the Platform’s functionalities. The main functionality of the Platform is access to a tool that allows the Client to store, process, analyze, share data, and design the Client’s applications in a cloud environment. The Platform provides infrastructure, including servers, disk space, and computing resources, as well as an execution environment where the Client can create their own applications using components available within the Platform. 1.3. By using the Platform, the Client agrees to be bound by the terms of these Terms. If the Client does not agree with the provisions of these Terms, the use of the Platform’s functionalities is prohibited. 1.4. Use of the Client Account is free of charge. Individual Plans providing access to Platform functionality are paid. Payment depends on the selected Plan and the Platform’s current offer. 1.5. Whenever the Terms or the Platform refers to actions taken by the Client, these are actions that should be undertaken on behalf of the Client by persons authorized to represent the Client. Performing actions on behalf of the Client is equivalent to a declaration by that person that they have the right to represent the Client. 1.6. Unless otherwise specified, the Platform Operator’s email address is info@revong.com.

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2. Client Account and Subaccounts

2.1. The Client may use the functionalities of the Client Account only after completing the Registration, according to the rules set out in these Terms or after conducting Negotiations. The rules and conditions for using the Platform’s functionalities, including payment terms, depend on the selected Plan and the Negotiations if the Client intends to use the Business Plan or the Enterprise Plan. 2.2. The following types of Plans are available:

• a) Start
• b) Standard
• c) Plus
• d) Business
• e) Enterprise

2.3. Details of each Plan, including available functionality and the scope of Services and Maintenance, are stated on the Platform, in the Cloud Services Terms, and in the annexes to the Cloud Services Terms. 2.4. Client Account Registration requires: 2.4.1. Filling out a form available on the Platform, providing required data, and setting a password according to the rules specified in the form; 2.4.2. Reading the Privacy Policy and Terms and accepting their provisions; 2.5. After the Client completes the requirements in section 2.4, confirmation of Client Account creation and an activation link will be sent to the email address provided by the Client. Registration is completed when the Client activates the Client Account, at which point the Client Account Agreement is concluded. 2.6. After activating the Client Account, the Client can choose a Plan. Choosing a Plan requires payment in advance for the Plan’s Billing Period according to sections 4.3–4.5 of the Terms. 2.7. The Client may have only one Plan within a single Client Account. The Client may change Plans while the current Plan is active. A change to a more expensive Plan during a Billing Period becomes active upon payment of the price difference. A change to a less expensive Plan takes effect from the next Billing Period. 2.8. An individual conducting business, or representing a company conducting business, who wishes to use the Business or Enterprise Plan should contact the Platform Operator at sales@revong.com to conduct Negotiations concerning individual terms for Services provided through the Platform. 2.9. After Negotiations, the Platform Operator will present the Client with an offer to conclude a service agreement through the Platform based on the information provided during Negotiations. The offer is valid for one calendar week and may be accepted by at least an affirmative email response from the Client. The agreement is concluded when the offer is accepted. 2.10. The Client may establish Subaccounts associated with the Client Account for Employees and third parties to whom the Client wishes to grant access to the contracted instance associated with the selected Plan. 2.11. A Subaccount may be created manually through the Client Account or by sending an invitation with an activation link to the invited person. The added or invited person is informed that they have been included in the Client Account and assigned a Subaccount and is asked to provide any required consents. 2.12. After completing the actions and requirements in section 2.11, Employees and persons invited by the Client become Subusers and may use Platform functionality within the scope of the instance and Plan assigned to their Subaccount. 2.13. A Subaccount cannot remain active longer than the Client Account Agreement. 2.14. A Subaccount is not a separate Client Account. Establishing a Subaccount does not conclude a separate agreement for Client Account management services. 2.15. The Client is responsible for a Subuser’s actions as for the Client’s own actions. 2.16. The Client may have only one Client Account on the Platform. This rule does not apply if there is a need to establish another Client Account due to the inability to access the Client Account or other important reasons indicated by the Client, with all exceptions in this regard being thoroughly verified by the Platform Operator, who is authorized to suspend the Client Account during verification or delete Client Accounts if the circumstances justifying the application of the above exception are not confirmed. 2.17. The Client is obliged to provide true, correct, and current data during the Registration process and while using the Platform. The Client is obliged to update the data in case of any changes. 2.18. The Client commits to keeping the access data to the Client Account confidential and to protect it from unauthorized third-party access. The Client is obliged to immediately inform the Platform Operator if they become aware of unauthorized third parties obtaining access data to the Client Account and, if possible, to change it immediately. 2.19. To ensure the proper functioning of the Platform’s services and to protect and ensure the security of individuals and entities using it, the Platform Operator reserves the right to perform additional verification of the accuracy and truthfulness of the data provided by the Client and to request the Client to confirm the identity of the person representing them or other necessary data in a manner chosen by the Platform Operator. In case of unsuccessful verification of data or the Client’s identity, the Platform Operator may suspend or block the operation of the Client Account.

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3. Services

3.1. As part of the Client Account, the Client obtains access to a tool enabling the storage, processing, analysis, and creation of the Client’s applications in a cloud environment provided by the Platform Operator. 3.2. The Client is aware that to ensure the proper functioning of the Platform’s features, as well as the realization of the Service, it may be necessary for the Client to undertake appropriate actions. 3.3. Detailed rules regarding Cloud Services are contained in the Cloud Services Terms and Conditions and its annexes.

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4. Price and Payments

4.1. The price for access to the Plan depends on the price listed on the Platform at the time of Registration or established through Negotiations. 4.2. During the Client Account Agreement, the price of the Plan may change. The change is binding from the beginning of the next Billing Period, provided that the Client is informed by email at least seven days before that Billing Period begins. 4.3. Payments for access to Platform functionality under the Start, Standard, and Plus Plans are made in advance for the applicable Billing Period through the Stripe Payment Intermediary, under the conditions published on the Stripe website. 4.4. The first Billing Period is charged when the Client selects a Plan through the Payment Intermediary referred to in section 4.3. During the Client Account Agreement, the next Billing Period is charged automatically seven days before it begins. 4.5. Payments for access to the Platform’s features in the case of the Business or Enterprise Plan are made via bank transfer based on an invoice issued to the Client by the Platform Operator. 4.6. Payment is considered made at the moment it is credited to the bank account of the Platform Operator, indicated on the invoice. 4.7. The VAT invoice is sent to the email address specified by the Client or assigned to the Client Account in electronic form, to which the Client agrees. 4.8. Acceptable currencies for payment are Euro (EUR), US Dollar (USD), British Pound (GBP), and Polish Zloty (PLN). Foreign currency is automatically converted. 4.9. All charges include VAT where applicable. 4.10. The Platform Operator is not responsible for incorrect data provided by the Client, based on which payment was made.

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5. Duration and Termination of the Client Account Agreement

5.1. The Client Account Agreement is concluded for an indefinite period. 5.2. The Client may terminate the Client Account Agreement at any time. Termination takes effect at the end of the current Billing Period. The Client must notify the Platform Operator by email. The Platform Operator may verify the identity and authorization of the person representing the Client. 5.3. The Platform Operator may terminate the Client Account Agreement at any time by notifying the Client at the email address associated with the Client Account. Termination by the Platform Operator takes effect at the end of the current Billing Period. 5.4. When the Client Account Agreement terminates, the Client loses access to the information and functionality associated with the Client Account.

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6. Technical Requirements

6.1. The use of the Platform is conducted via the public Internet network. In the case of the Enterprise Plan, there is a possibility to use the Platform via a private network provided and configured by the Client with the Platform. 6.2. Minimum technical requirements enabling the use of the Platform and administration of the Client Account: 6.2.1. A device with an up-to-date operating system having access to the Internet or a private network as mentioned in point 6.1. 6.2.2. An installed, correctly configured, and up-to-date version of a web browser or other HTTP client tool. 6.2.3. An active email account.

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7. Intellectual Property

7.1. The Platform, as the exclusive property of the Platform Operator, is protected by copyright law. This protection covers the content of the Platform, the tools comprising its functionalities, and other works qualified by copyright law as protected works. All rights belong to the Platform Operator, or the Platform Operator has the right to use them based on a separate agreement, and these rights are reserved. 7.2. Any processing of data and other information available on the Platform for the purpose of sharing them with third parties within other online services, as well as outside the Internet, is prohibited. 7.3. The Platform Operator reserves that any use, modification, or further publication of a modified work that is the property of the Platform Operator is prohibited. 7.4. Any publication of data derived from the Platform should accurately indicate the Platform. The Platform Operator notes that, regardless of fulfilling the condition specified in the previous sentence, it is forbidden to publish for commercial purposes any content that is the property of the Platform Operator under copyright law without the prior written consent of the Platform Operator.

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8. Protection of Personal Data

8.1. The Platform Operator acts in accordance with applicable personal-data protection regulations. Detailed privacy information is available in the Privacy and Cookie Policy.

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9. Prohibited Actions by the Client

9.1. The Client is authorized to use the Platform in accordance with its purpose, within the limits of the law and public decency, and with respect for the rights and property of others. In particular, the Client undertakes to: 9.1.1. not undertake actions that could disrupt the proper functioning of the Platform, including not interfering with the content of the Platform and Accounts or the information technology elements of the Platform; 9.1.2. not undertake unethical or unlawful actions; 9.1.3. refrain from acting in bad faith, abusing Platform functionality, or using the Platform and Services in a manner inconsistent with their purpose or these Terms; 9.2. The Client must observe the duties in section 9 of these Terms at every stage of using the Platform and in relation to each offered functionality. 9.3. Aggregating or processing data and other information available on the Platform for use beyond the activities permitted by these Terms, and distributing that data or information through other online services, is prohibited. 9.4. The Platform Operator may block the Client Account if there is reason to suspect that it has been or may be used for actions that endanger Clients on the Platform, negatively affect the Platform Operator’s reputation, or otherwise harm the Platform Operator. 9.5. In the event of a serious violation of law using the Platform, or a serious or repeated violation of these Terms, the Platform Operator may, subject to proportionality and respect for freedom of commerce, suspend the Client Account or block it temporarily or permanently. This is equivalent to a temporary suspension of Services for the Client, subject to the following rules: 9.5.1. Suspension of the Client Account means temporary suspension of its functionality. The Client whose Client Account is suspended cannot actively use the Platform. 9.5.2. Blocking the Client Account means that the Client cannot log in to the Client Account.

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10. Platform Operator’s Liability

10.1. The Platform Operator undertakes reasonable efforts to keep Platform content and functionality current, accurate, and continuously available. As part of the Services, the Platform Operator provides Maintenance and Support to the Client under the SLA annex to the Cloud Services Terms. 10.2. The Platform Operator is not responsible for the correctness of the operation of network operators ensuring connectivity to the Platform, both on the side of the Platform Operator and the users utilizing the Platform.

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11. Inquiries and Complaints

11.1. Client inquiries, requests, complaints, and comments concerning the Platform or Services should be sent to support@revong.com. A complaint must include at least the email address assigned to the Client Account and a detailed description of the circumstances and irregularities giving rise to the complaint. If the information is insufficient to consider the complaint, the Platform Operator will request the necessary clarification or additional information electronically. If the Client does not provide the requested information, the Platform Operator may leave the complaint without consideration. 11.2. A complaint should be filed within 30 days of the occurrence of the event being complained about. Complaints will not be considered after the expiration of the mentioned 30-day period. 11.3. Complaints will be considered within 14 days for individuals recognized as consumers under Article 22(1) of the Polish Civil Code, from the date of their receipt, and within 30 days for other entities. A response to the complaint is sent electronically to the address provided in the complaint submission. 11.4. By submitting a complaint, the Client consents to the processing of personal data in the scope of the email address from which the complaint was sent.

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12. Final Provisions

12.1. The Platform Operator may amend these Terms by publishing the changes on the Platform and notifying the Client at the provided email address. Changes take effect at the time stated by the Platform Operator unless applicable law provides otherwise. The Client should review the changes. 12.2. A Client who does not agree to the changes may not use the Client Account after the period stated in section 12.1. Continued use of the Platform after the changes take effect constitutes acceptance of those changes. 12.3. An individual entering into a digital content agreement with the Platform Operator directly related to their business activity, where the content of this agreement indicates that it does not have a professional character for this individual, may withdraw from the agreement within 14 days of its conclusion without giving any reason. Withdrawal in this manner is not possible if, before the expiration of this period:

• a) The Platform Operator has fully performed the given paid service; or
• b) In the case of paid services involving the delivery of digital services for which the Client is obliged to pay, the Platform Operator commences the provision of such services; and the Client has previously expressed a willingness to use the service, being aware that after the performance of the service by the Platform Operator, they lose the right to withdraw from the agreement.

12.4. All agreements between the Client and the Platform Operator are governed by Polish law. 12.5. If any provision of these Terms is invalid or ineffective, the remaining provisions remain valid. The invalid or ineffective provision will be replaced by a provision that most closely matches the business purpose and nature of the relationship between the Platform Operator and the Client.

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Revision History